LucDesk | Information Design, Web Usability, User Experience

THE WEB CAN BE A BETTER PLACE TO SURF AND DO BUSINESS !

[June 20, 2006]

Shane Diffily: "(...) many organisations badly underestimate the amount of work required to keep their sites operating smoothly-they perhaps imagine that once a website is put live, it magically looks after itself."

[April 01, 2006]

Bits from Bill: "I decided recently that I wasn't going to try to be the first to report breaking news in this Blog. While it's very exciting to be the first but I'm not sure Blogs were ever meant to the source of breaking news. As a new comer to the Blogsphere it's taken me 6 months to realize Blogs are great for commentary and entertainment but should not always be the best source of new bulletins. Subscribing to a news alert service is a far better choice if you want to be the first to know. Blogs should contain well researched and well thought out information."

[March 20, 2006]

The Importance of Audit Logs: "Before we begin, there is a very important caveat to bear in mind: log data doesn't help if it isn't reviewed! As today's systems are often generating thousands of lines of data per day, if not per hour, manual review isn't very realistic. Log centralization and analysis tools should be used to automatically alert on certain conditions as well as help facilitate meaningful log review. Let's focus now on the details."

[February 17, 2006]

Joshua Kaufman: "The most critical aspect of user-centered design, usability testing breaks down the wall between the designer and user, and allows us to see how real users do real tasks in the real world. There are many benefits of usability testing, including uncovering pitfalls in a current system before a redesign and evaluating the usability of a system during and after design. Usability testing should be an iterative practice, completed several times during the design and development life-cycle. The end result is an improved product and a better understanding of the users that we're designing for."

[January 27, 2006]

Gerry McGovern: "It is incredibly exciting to be a content professional in an era where content is becoming a critical resource. Today, the world runs more on content than it does on oil."

[January 11, 2006]

Digital Web Magazine: "Designing for a Web-based environment enacts a set of unique issues that need to be considered before implementation can be successful. In my opinion, the vast majority of constraints in a Web-based environment are brought about because of the limits of human interaction with technology. The Web, by its very nature, is a virtual medium accessible only via peripheral devices (computers, monitors, mice, etc.). We are constrained by what technology allows us to do, and are confined by the rules of these systems. One of the most interesting (and frustrating) aspects of the Web is that it is such a new environment that the rules are constantly changing. Designers need to adapt as necessary."

[January 05, 2006]

Intranet Journal: "Users are not passengers, they're the biggest driving force in the direction of an intranet - they just don't know it. Many users end up frustrated with their IT systems because they feel as though they're sitting in some stuffy backseat being lead around by others, that they have to take what they can get and have no say in where they're going. Intranet sub-site owners seem to make decisions for them. Developers seem to make decisions for them. Even the technology industry seems to be making decisions for them. This is only true if they let them. End-users are not at the mercy of others. They have more say than they think, but perhaps are unaware of the avenues available to them."

[December 30, 2005]

The Register: "The year 2005 in net security will likely be remembered as the year of the Sony rootkit DRM controversy. In other ways the last 12 months continued the trend of profit becoming a primary driver for the creation of computer viruses. The last 12 months also witnessed a number of high-profile cybercrime prosecutions, including the sentencing of NetSky author Sven Jaschan."

[December 26, 2005]

CTV.ca: "Bigger is better when it comes to brain matter, says a leading neuroscientist. Canadian researchers examined the brains of 100 people who were given extensive IQ tests before they died and found a correlation between cerebral volume and intelligence. 'This is essentially the first study that is actually looking at the size of the brain directly and not through imaging,' Sandra Witelson, who headed the study at the Michael G. DeGroote School of Medicine at McMaster University, said Thursday from Hamilton."

[December 19, 2005]

Wired News: "In a move with potentially far-reaching implications for the search market, Alexa Internet is opening up its huge web crawler to any programmer who wants paid access to its rich trove of internet data."

[December 13, 2005]

BBC News: "A new website aims to help parents decide which video games are suitable for their children."

[December 08, 2005]

Mark Hurst: "Customer service is not the same as customer experience. Customer service is the job of front-line workers, servicing customer requests for help - via an 800 number, e-mail, or a retail desk. It's important to invest in good customer service, but that's just the tiniest sliver of the customer experience. Customer experience is the job of everyone in the company."

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Last Modified: June 20, 2006

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